Hospital Policy

1.) A true emergency such as an animal that has been injured by a car, has difficulty breathing, urinary obstruction, or seizures, will be taken immediately, with or without a previously scheduled appointment. Emergency fees may apply.

2.) Patients with urgent medical problems will be seen the day their owners call. Appointment times are purposely left open and designated for this. It is important to see the doctor who is most available, even if it is not your regular doctor, so your pet can benefit from immediate intervention. 

3.) All other visits require an appointment scheduled in advance. This is to ensure our clients receive punctual and quality care. 

4.) Walk-ins of all kinds will incur an additional fee. We encourage calling ahead.

5.) Annual vaccinations and other routine care must wait for the first available appointment. It is in your best interest to schedule routine appointments as early in advance as possible, so we can accommodate you by giving you the day and time you request. 

6.) We understand how important your time is, and we hope by following these guidelines to provide you with punctual and quality care. However, please be mindful that we cannot predict emergencies or the seriousness of each appointment, and this can cause us to run behind. We appreciate your patience and strive to exceed your expectations.